Terms and Conditions

Reservations and Payment

The credit/debit card used to make the reservation will be charged seven days prior to arrival date. All rates are for rooms only. Breakfast is available to order and is served in the dining room. A continental room service breakfast is also available. Charges for breakfast will be debited from your card at the end of your stay. Please see breakfast menu on our website for prices.

Guests are required to show a photo identification and credit card upon check-in.

You will receive a guest registration form to be filled out before arrival

Cancellation Policy

We operate a 7 day cancellation policy. This means that if you need to cancel a reservation you should do so 7 days or more before 12 noon on the day of arrival to avoid a cancellation fee. In the event of a cancellation within the 7 day period we will charge the full amount for accommodation. See below for additional cancellation policy for reservations of three or more rooms.

Please note departures earlier than scheduled are also treated as a cancellation, therefore the cancellation policy will apply.

Smoking

Ravenhill Guest House is entirely a smoke free zone. Any bedrooms tainted by tobacco odours will be specially cleaned and aired over a 24-hour period and all charges resulting from this, both actual and loss of business will be charged to the credit card given to secure the booking.

Arrival and Departure Times.

Check in is available from 4:00 - 10:00 pm.

Please contact us prior to your visit if you need to arrive outside of these times.

We require guests to provide us with arrival times prior to check in.

If you are arriving by air please give us the flight number so we can be aware of any delays.

Check out time is 11.00 am.

As a courtesy to all guests, please note, Ravenhill House does not accept bookings from Stag/Hen parties.

Losses and Liabilities

You will be liable for any loss, damage or personal injury that you may cause at the hotel and to hotel property. Ravenhill House reserves the right to charge your debit or credit card (before or after your departure) for the full cost of repair or replacement of any damaged property. We will use reasonable endeavours to discuss and agree with you any appropriate charge before departure, but will proceed to charge your debit or credit card if this is not possible.

Ravenhill house does not accept any responsibility for guests’ cars. Use of our car park is done so at the owner’s risk.

Group Reservations.

For reservations of three or more rooms our cancellation period is 8 weeks prior to the date of arrival and a non refundable deposit equal to the cost of accommodation for the first night is payable at the time of booking. This means that if one or all of the rooms are cancelled less than 8 weeks prior to the date of arrival we reserve the right to charge in full if rooms are not re-sold.